Trib U: How to Solve Your Own Pesky Problems, with Jon Yates

Wednesday, Jan. 18, 6 p.m.

Tribune Tower

Join “Problem Solver” Jon Yates as he provides consumer tips on how to deal with problematic companies. He’ll talk with readers about how to connect with a challenging corporation by using the internet and the way to cut through the static of automated phone systems. You’ll learn how to take matters into your own hands, and what to do you if you’re taken advantage of. 

Jon will lead you in a discussion about:

·         How to complain, including how to effectively write to a company’s CEO, how to use the Internet to get a corporation’s attention, and how to cut through the static of automated phone systems.

·         How to research companies, contractors and agencies before you hire them, to ensure you’re spending your money wisely.

·         How to file complaints with local, state and federal authorities who regulate utilities, airlines, banks, and other industries.

·         How to protect your identity, both online and while shopping, how to avoid scam artists, and what to do if you’re taken advantage of.